Contact
- reservations@tumainiconferencecentre.com
- +254 790406960
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Terms & Conditions
Welcome to the Tumaini Cottages and Conference Center website. By accessing this website and making a reservation with our hotel, you agree to be bound by the terms and conditions described below.
Please read them carefully.
Reservations
- All reservations are subject to availability at the time of booking.
- Room rates are subject to change without notice prior to purchase. Rates confirmed at booking will be honored.
- A deposit of 50% of the total room cost is required at the time of reservation to guarantee your booking.
Full payment for the reservation must be completed at least 14 days prior to arrival. - Cancelations made 14 or more days before arrival will receive a full refund of any deposits.
- Cancelations made less than 14 days but at least 7 days before arrival will receive a 50% refund of deposits.
- Cancelations made less than 7 days before arrival will not receive any refund.
- For group reservations of 10 or more rooms, different deposit, payment and cancellation policies may apply. These will be communicated at the time of booking.
Check-In/Check-Out
- Standard check-in time is 3pm. Check-out time is 12 noon.
- Early check-in and late check-out may be requested based on availability and are not guaranteed. Fees may apply.
- A valid photo ID and confirmation of final payment must be presented upon check-in. Acceptable forms of ID include passport, driver’s license or national identity card.
- All registered guests must be declared at check-in. Any unregistered guests found during a room inspection will be charged the applicable room rate plus taxes.
Payments
- We accept Visa, MasterCard, American Express and direct bank transfer for reservations. Cash payments are accepted on site.
- For bank transfers, detailed payment instructions will be provided following reservation. Bank transfers must include the reservation reference code provided.
- No refunds will be provided for early check-outs or cancellations made after the specified cancellation period.
Hotel Policies
- Noise must be kept to a minimum in all areas between 10pm and 7am daily. Excessive noise or disturbance to other guests may result in eviction without refund.
- Smoking is strictly prohibited in all guest rooms and indoor public spaces. Any evidence of smoking will result in a deep cleaning fee added to your room charge.
- Pets are not allowed on property without advance approval from management at the time of reservation.
The hotel reserves the right to charge for any damage, theft or excessive mess caused or made by guests during their stay.
Limitation of Liability
Tumaini Cottages and Conference Center cannot be held liable for any personal injuries, loss/damage of personal belongings or unforeseen circumstances that may impact a guest’s stay. We take all reasonable measures to ensure guest safety and satisfaction but make no guarantees thereof. Use of hotel facilities is at the guest’s own risk. Management does not accept liability for any losses not caused through its own negligence, omissions or defaults.
Updates to Terms & Conditions
The hotel reserves the right to update these terms and conditions at any time without notice. The most recent terms will always be reflected on this website.
Hotel Rules and Regulations
We ask that guests abide by these Hotel Rules and Regulations to ensure that the hotel remains a public space and to ensure the safety and comfort of our guests (including daytime guests using rooms for teleworking, etc.; the same shall apply hereinafter). Guests who fail to abide by these rules may be refused further lodging or use of the hotel’s facilities. Such guests may also be asked to pay for any damage caused to fixtures or equipment within the hotel.
Prohibited Actions
- Do not use guestrooms for purposes other than lodging without permission from the hotel.
- Do not use open flames for heating or cooking in the guestrooms, corridors, or other common areas.
- Use the lobby to meet with outside visitors. Do not invite outside visitors into your guestroom.
- Do not move equipment or fixtures within the hotel or guestrooms from their designated locations without reason.
- Do not change or modify the current state of equipment within the hotel or guestrooms without permission.
- Do not enter storage rooms, machinery rooms, emergency stairs (except during emergencies), or other staff-only areas.
- Do not bring the following items into the hotel:
a. Dogs (excluding assistance dogs for the disabled), cats, birds, and other animals, or pets in general
b. Items that emit a foul or strong odor
c. Excessively heavy objects or an excessive amount of objects
d. Guns, swords, or other weapons
e. Explosives, volatile oils, or other items that are flammable or easily ignited
f. Other items deemed a threat to the safety of other guests - Do not shout, sing, act in a way that causes powerful shaking or a commotion, or otherwise pose a nuisance or cause discomfort to other guests.
- Do not engage in any gambling, immoral acts, or acts that disrupt public safety within the hotel or guestrooms.
- Do not distribute advertisements or promotional materials, sell goods, or conduct business without permission.
- Do not distribute leaflets, petition for signatures, engage in political or religious activities, hold meetings, display group or organizational power, or aid or abet such activities without permission.
- Do not bring or park propaganda trucks, modified cars, or any other style of vehicle that the hotel deems may cause discomfort or inconvenience to other guests.
- Do not leave personal belongings in the corridor or lobby.
Photography or filming that may pose a nuisance to other guests within the hotel or guestrooms is strictly prohibited. - Do not photograph or film the inside of the hotel for business purposes without permission from the hotel.
- Assault, injury, threats, extortion, fraud, obstruction of business, unreasonable demands through intimidation, and any similar acts are prohibited.
- Do not engage in any other acts deemed inappropriate by the hotel.
Precautions
- As a general rule, items left with the hotel will be disposed of within three (3) months of the date of deposit unless otherwise specified.
- As a general rule, the hotel waits for contact from the owner regarding instructions on what to do with lost or found items. If the owner fails to provide instructions or if the owner is unknown, valuables and items containing personal information will be delivered to the nearest police station within seven (7) days of the date of discovery, while other items will be disposed of three (3) months from the date of discovery. Please be aware the food, drink, cigarettes, magazines, and other items detrimental to sanitation will be disposed of on the same day.
- Please note that using the guestroom telephone to place a call outside the hotel will incur a facility usage fee.
- Housekeeping will be done as per our schedule. Even if we receive a request stating that housekeeping is not required, housekeeping will be performed to maintain sanitary conditions. Guestrooms may also be entered on days other than cleaning days for maintenance, legal inspections, and emergencies.
- Should a guest’s behavior warrant protection of the rights, property, or services of the hotel or another guest, the hotel will notify the police and other relevant authorities or otherwise take appropriate measures.
- Should the hotel deem that a guest’s health or life be in serious danger, the hotel may call an ambulance, regardless of the guest’s will.
- If you lose your room key and cannot find it by the checkout time, you will be charged to issue a new one.
Refusal of Service
Service will be refused to the following organizations and individuals:
- Individuals who, due to diminished capacity or drug use, are unable to ensure their own safety and pose a risk or cause fear or discomfort to other guests.
- Individuals who fail to immediately cease any of the aforementioned prohibited acts after receiving a warning from the hotel.
We hope you enjoy your stay with us at Tumaini Cottages and Conference Center!